Privacy Policy

1. Introduction

SocioWatch provides online reputation monitoring, mention discovery, sentiment analysis, and AI-powered reputation intelligence.

This Privacy Policy explains how SocioWatch collects, uses, stores, and protects information when you use our website, applications, and related services.

2. Information We Collect

We may collect information that you provide directly to SocioWatch, including:

• Your name and email address.
• Your company or organization name.
• Your company website or domain.
• Monitoring keywords and topics that you configure.
• Account and service configuration information.
• Communications that you send to SocioWatch.

3. Publicly Available Information

SocioWatch is designed to identify and analyze information that is publicly available on the internet.

This may include publicly accessible articles, news stories, websites, RSS feeds, discussions, reviews, comments, and other online content that relates to a customer's configured company and monitoring keywords.

Public content may include information such as publication titles, excerpts, author or publisher information, publication dates, source URLs, and other information made publicly available by the original source.

4. How We Use Information

We may use information to:

• Create and manage your SocioWatch account.
• Monitor publicly available online mentions matching your configured company and keywords.
• Provide reputation monitoring and intelligence.
• Analyze sentiment, relevance, topics, reputation risk, and priority.
• Generate AI-assisted summaries, insights, and executive reputation intelligence.
• Maintain, secure, troubleshoot, and improve the SocioWatch service.
• Communicate with you regarding your account, service, or support requests.

5. Artificial Intelligence

SocioWatch may use artificial intelligence and automated analysis to evaluate publicly available mentions and generate summaries, sentiment, relevance assessments, topics, reputation indicators, and other insights.

AI-generated analysis is intended to assist users in understanding online conversations and should not be considered a guaranteed or definitive interpretation of any individual, company, event, or publication.

6. Service Providers

SocioWatch may use trusted third-party service providers to operate portions of the service, including cloud hosting, authentication, storage, security, analytics, data processing, and artificial intelligence services.

These providers may process information only as necessary to provide their services to SocioWatch and are subject to their applicable contractual and privacy obligations.

7. How We Share Information

SocioWatch does not sell your personal information.

We may disclose information when reasonably necessary to:

• Operate the service through trusted service providers.
• Protect the security and integrity of SocioWatch.
• Comply with applicable laws, regulations, court orders, or lawful government requests.
• Protect the rights, property, or safety of SocioWatch, our users, or others.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, alteration, disclosure, or destruction.

However, no online service or method of electronic storage can guarantee absolute security.

9. Data Retention

We retain account, configuration, monitoring, and service information for as long as reasonably necessary to provide SocioWatch, maintain business and security records, comply with legal obligations, and resolve disputes.

Publicly available mention information may also be retained to provide historical reputation analysis and reporting.

10. Your Choices

Depending on your location and applicable law, you may have rights relating to your personal information, including the ability to request access, correction, or deletion of certain information.

You may also update monitoring keywords and other supported account settings through SocioWatch.

11. Cookies and Authentication

SocioWatch may use cookies, browser storage, authentication tokens, and similar technologies that are necessary to sign users in, maintain secure sessions, remember application state, and operate the service.

12. Third-Party Websites

SocioWatch may display links to original online sources or other third-party websites.

SocioWatch is not responsible for the privacy practices, security, accuracy, or content of third-party websites.

13. Children's Privacy

SocioWatch is intended for business use and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we may update the effective date displayed at the top of this page.

15. Contact Us

If you have questions about this Privacy Policy or how SocioWatch handles information, contact us at: